Privacy Policy

1. Introduction

Welcome to c222, Bangladesh's mobile-first online casino and sports betting platform. We are committed to protecting the privacy and personal information of every player who accesses our services. This Privacy Policy explains how c222 collects, uses, stores, shares, and protects your personal data when you use our website, mobile platform, or any related service.

By creating a c222 account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the c222 platform. This policy applies to all users of c222, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and throughout Bangladesh.

2. Information We Collect

c222 collects personal information that is necessary for the creation and maintenance of your player account, the processing of deposits and withdrawals, and the provision of a safe and responsible gaming environment. The categories of personal information we may collect include:

• Identity information: your full name, date of birth, and nationality, which we require to verify that you are at least 21 years of age and eligible to participate in online gaming.
• Contact information: your email address, mobile phone number, and correspondence address, used to communicate account updates, transaction confirmations, and promotional messages (where you have opted in).
• Financial information: transaction history, deposit and withdrawal amounts in BDT, and payment method identifiers (such as the last four digits of a card or a masked bKash/Nagad mobile number) used solely to process and verify payments.
• Technical information: your IP address, device type, operating system, browser version, and session logs, which help us detect fraud, prevent unauthorised access, and improve platform performance.
• Gameplay data: your betting history, game preferences, wagering patterns, and session duration, which allow us to personalise your experience and monitor for responsible gaming indicators.

3. How We Use Your Information

c222 uses the personal data we collect exclusively for the following lawful purposes related to delivering, securing, and improving our platform:

• Account management: creating, verifying, and maintaining your c222 player account, including age and identity verification to comply with our 21+ policy.
• Payment processing: facilitating secure deposits via bKash, Nagad, Rocket, Upay, and other supported payment channels, as well as processing withdrawal requests to your designated account.
• Platform security and fraud prevention: monitoring activity for signs of unauthorised access, match-fixing, bonus abuse, and money laundering, and taking appropriate action where these are detected.
• Customer communications: sending you transaction confirmations, account notifications, support responses, and — where you have given your explicit consent — promotional offers related to c222's cricket betting, slots, live casino, and crash game services.

4. Data Storage and Retention

c222 stores your personal data on secure servers protected by SSL encryption and firewall technology. We retain your personal information for as long as your account remains active, and for a reasonable period thereafter as required to meet our legal, compliance, and fraud-prevention obligations. Where you request account closure, we will securely delete or anonymise your data subject to any mandatory retention periods that may apply.

We do not store sensitive payment credentials such as full bKash PIN codes, Nagad account passwords, or full bank account numbers. Any payment identifiers retained are masked and stored solely for reconciliation and dispute resolution purposes.

5. Sharing Your Information

c222 does not sell, rent, trade, or otherwise transfer your personal data to third parties for commercial marketing purposes. We may, however, share limited and necessary personal information with trusted third-party partners strictly for operational purposes, including:

• Payment service providers such as bKash, Nagad, Rocket, and Upay, to process deposit and withdrawal transactions on your behalf.
• Identity verification and KYC service providers, engaged to confirm player age, identity, and eligibility in compliance with our responsible gaming obligations.
• Game content providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, who may receive aggregated and anonymised gameplay analytics to improve game performance — no identifiable personal data is shared with game studios.
• Law enforcement or regulatory bodies, where we are legally compelled to disclose personal data in response to a valid legal request, court order, or to protect the rights, safety, and property of c222 or its users.

6. Cookies and Tracking Technologies

c222 uses cookies and similar tracking technologies to operate the platform, remember your session preferences, and analyse aggregated usage patterns. Cookies are small text files stored on your device. The cookies we use fall into the following categories: essential cookies (required for the platform to function), functional cookies (which remember your language and region preferences), and analytics cookies (which help us understand how players navigate c222 so we can improve the experience).

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the c222 platform, including the ability to maintain your login session or remember your language preference.

7. Your Rights and Choices

c222 respects your rights regarding the personal data we hold about you. Subject to applicable legal requirements, you have the following rights:

• Right of access: you may request a copy of the personal data c222 holds about you at any time.
• Right to rectification: if any of the personal information we hold is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure: you may request the deletion of your personal data, subject to any legal or regulatory obligations that require us to retain it for a specified period.
• Right to withdraw consent: where we process your data based on consent (for example, for marketing communications), you may withdraw that consent at any time by contacting our support team or adjusting your account notification settings.

8. Children and Minors

c222 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, store, or process the personal data of individuals under the age of 21. If you believe that a minor has accessed c222 or provided personal information to us, please contact our support team immediately at [email protected] and we will take prompt action to delete any such data and close the relevant account.

We strongly encourage parents and guardians in Bangladesh to monitor their children's internet usage and to make use of parental control tools available on mobile devices and home broadband services to prevent underage access to online gambling platforms.

9. Third-Party Links and Services

The c222 platform may reference or integrate third-party game content from providers including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. These game providers operate their own independent systems and may collect certain technical data (such as session tokens and gameplay logs) to operate their services within the c222 platform. c222 is not responsible for the data practices of third-party game providers, and we encourage you to review the privacy policies of those providers where their games are embedded within our platform.

c222 does not embed social media tracking pixels, third-party advertising networks, or affiliate analytics scripts that transmit your personal data to external advertising platforms. Any analytics tools we use are configured to collect aggregated, anonymised data only.

10. Security Measures

c222 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, server-side encryption for sensitive data at rest, strict internal access controls and role-based permissions, regular security reviews and vulnerability assessments, and two-factor authentication options for player accounts.

While c222 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that affects your personal information, c222 will notify affected users promptly and take all necessary steps to contain and remediate the incident.

11. Changes to This Privacy Policy

c222 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their registered email address or through an in-platform notification. Your continued use of c222 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data c222 holds about you, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

You can reach the c222 support team by email at [email protected]. Please include your registered username and a brief description of your enquiry so we can assist you as efficiently as possible.